Imotion Mobility Contract Conditions
Please read this document before completing your reservation, as it contains important information about the rental terms and conditions, including what you must bring to collect the vehicle and what your responsibilities are.
We recommend that you carefully read the Rental Agreement provided at the time of collection and pay particular attention to the sections on "Accidents, theft and damage".
It is important to us that you have a positive experience with Imotion Mobility and that you have all the information you need.
1. Included
VAT, limited mileage, and fully comprehensive insurance subject to an excess.
2. Not included
Fuel, cleaning for excessive dirt, and the excess in the event of damage. If you wish to waive the excess, you may do so by purchasing Full Cover insurance and roadside assistance (FW; see the Insurance Conditions section).
3. Fuel
You collect the vehicle with a certain fuel level and must return it with the same fuel level. If any fuel is missing, the cost of the missing fuel plus EUR 15 for refuelling will be charged upon return. Any costs arising from misfuelling will also be charged.
4. Excess
The rental company will require a deposit when you collect the vehicle, equivalent to the excess amount. The deposit will be released at the end of the rental, provided that the vehicle is returned in the agreed condition. If the vehicle has suffered damage and the cost is lower than the excess amount, the difference will be refunded. For customers who purchase Full Cover insurance (FW), the company will cover damage caused to the vehicle. UNDER NO CIRCUMSTANCES ARE DAMAGE TO THE UNDERBODY, ROOF, WHEELS, LOSS OF KEYS, OR A BURNT CLUTCH COVERED.
INSURANCE CONDITIONS:
| VEHICLE MODEL | EXCESS | MINIMUM AGE AND EXPERIENCE TO DRIVE | FULL COVER (FW) ** (MINIMUM AGE TO PURCHASE FW: 23 years old with 2 years of driving experience) |
|---|---|---|---|
| Fiat Panda, Fiat 500 | EUR 300 | 23 years old and 2 years holding a licence | EUR 22 per day |
| Peugeot 208, Ford Fiesta | EUR 300 | 23 years old and 2 years holding a licence | EUR 22 per day |
| Peugeot 308, Ford Focus, Peugeot Partner | EUR 300 | 23 years old and 2 years holding a licence | EUR 22 per day |
| Peugeot 3008, 3-door Wrangler, Opel Zafira, Mini One Cabrio | EUR 300 | 25 years old and 2 years holding a licence | EUR 22 per day |
| VANS | EUR 500 | 25 years old and 2 years holding a licence | EUR 22 per day |
| CAR-DERIVED VEHICLES AND MOTORHOMES | EUR 900 | 25 years old and 2 years holding a licence | EUR 22 per day |
5. Cancellation
You may cancel your reservation at any time by calling Imotion mobility on +34 680 704 070 or by sending an email to ALQUILER@IMOTIONMOBILITY.ES. Depending on when you cancel, a cancellation fee may apply.
You must pay a cancellation fee if you cancel your reservation. You must also pay a cancellation fee if we cancel your reservation because you do not meet the rental requirements. A cancellation fee will also apply if you do not cancel your reservation and fail to collect the vehicle at the agreed pick-up time.
The amount of 1 rental day
| Cancellation policy | |
|---|---|
| At least 2 full days before pick-up | No cancellation fee |
| Less than 2 full days before pick-up | |
| The day of pick-up or if you do not cancel and do not show up | We will retain the amount of 1 rental day |
| Exception for high-end vehicles: Mini Cooper, Jeep Wrangler, Mercedes Vito, BMW 2 Series Convertible. | For these vehicles, cancellations made less than 7 full days before pick-up will be charged 2 days of the total reservation amount |
6. Changing reservation
You may change your reservation, whether it is a "Full online payment" or "20% online payment" booking, by contacting us at ALQUILER@IMOTIONMOBILITY.ES. When modifying your reservation, the rates available on the date of the change will apply.
- If the new amount is higher than the amount already paid, you must pay the difference.
- If the new amount is lower than the amount already paid, no refund will be issued.
7. Rental requirements
Valid driving license and personal identification
Drivers must present a valid driving licence, proof of address, and a passport or national ID card.
We may refuse to allow a driver to drive a vehicle when: (i) they do not hold a valid driving licence for the entire rental period, (ii) they do not hold a driving licence, (iii) they have not held a driving licence for the minimum required period, or (iv) they have been criminally sanctioned for offences related to driving motor vehicles.
Payment methods
We accept American Express (excluding traveller's cheques), Visa, and MasterCard. You must present the payment card used to make the reservation together with an identity document confirming the cardholder's identity.
If you do not have the payment card used for the reservation, we reserve the right to refund the amount charged to that card and charge the driver's card instead.
Driver age restrictions
There are age restrictions depending on the vehicle model.
If a driver does not meet the minimum age requirement for the reserved vehicle class, the rental office will try to find a vehicle with a lower age restriction. Drivers above or below certain ages may be required to pay an additional charge. If a driver is below the minimum age or above the maximum age restriction applicable to all vehicles, they will not be allowed to drive.
Unacceptable conduct
The rental office may refuse to rent to you or any member of your party if they behave in an unacceptable manner , for example if they believe the driver is under the influence of alcohol or drugs, or if you or anyone in your party behaves in an abusive or threatening way towards the company or other customers.
8. Personal information treatment
By making a reservation, you expressly consent to our use and transfer of your personal data in accordance with applicable law.
9. Civil liability
We will not be responsible for theft or loss of personal belongings from the vehicle, such as a mobile phone, wallet, etc. We are not responsible for any indirect loss, such as loss of profit, loss of enjoyment, or loss of opportunity.
